Flight Sim Support Prep
Important Online Safety Notes
- For your security, always verify (via webcam) your technician is who you expect at the start of the session.
- Flight Sim Coach and our sim techs will never ask for passwords, payment, banking, financial, or personal information during a support session.
- If you need to enter sensitive data, temporarily close the connection screen sharing – your technician will expect this. Please also avoid reading passwords or card numbers out loud, even to your technician – sessions are recorded, so it’s safer to type them yourself.
- You can end the connection at any time by closing FSC Share and ending the Zoom call.
- If you have any questions about how to ensure safety/privacy during your remote support session, please contact us.
Step 1. Download FSC Share
FSC Share is a program that lets your sim tech see and control your screen during your session.
Mac: Download the version for your processor:
- Apple Silicon (M-series chip) → ARM 64
- Intel processor → Intel x64
Not sure which you have? Click the Apple menu and choose About This Mac. If the Chip line starts with “Apple,” choose Apple Silicon. If the Processor line says “Intel,” choose Intel. You need macOS 12.3 or later.
Mac setup: opening FSC Share and granting permissions
1. Install it. Open the file you downloaded, then drag FSC-Share onto the Applications folder next to it. Open it from Applications, not from the download window.
2. Say yes to opening it. Your Mac asks whether you are sure, because the app came from the internet. Click Open.
If your Mac says it cannot verify the app, click the Apple menu, choose System Settings, click Privacy & Security, and scroll down to Security. Click Open Anyway. When the warning appears again, click Open. If asked, enter the password you use to sign in to your Mac.
3. Give it three permissions. FSC Share tells you what it needs and takes you there. A coloured box appears at the bottom of its window with a Configure button. Click it and your Mac opens the right settings page for you.
You do this three times. The box looks the same each time and only the wording changes. After each one, go back to FSC Share and look at the box again.
Screen recording. The first one says FSC Share “would like to record this computer screen and audio.” Click Open System Settings, then turn FSC-Share on.
Now quit FSC Share and open it again. This one only takes effect on a fresh start, and closing the window is not enough. Click FSC-Share in the menu bar at the top of your screen, choose Quit, then open it again from Applications.
Accessibility. Next it asks for Accessibility. This is the one that lets your sim tech click and type, instead of only watching. Click Configure, then turn FSC-Share on.
Input Monitoring. Last one. This lets FSC Share detect keyboard, mouse, and trackpad activity while you use other apps. Click Configure, then turn FSC-Share on.
4. Ignore the “Install” box. You may see a box offering to install FSC Share as a system service. You do not need it. Leave it alone.
5. Find your ID. At the top of the FSC Share window you will see Your Desktop and a number of 8 to 10 digits. Read that number to your instructor on the Zoom call. They will request a connection and you will see a prompt asking you to accept.
That’s it — you’re ready. Steps 2 and 3 below are for Windows, so you can stop here.
If something is not working:
- Your sim tech can see your screen but cannot click or type — check Accessibility and Input Monitoring again.
- A switch keeps turning itself back off — click FSC-Share in the list, click the – button to remove it, then click + and choose FSC-Share from Applications.
- Still stuck — restart the Mac. If it still does not work, stop there and tell your sim tech at the start of the session.
Step 2. Open FSC Share (Windows)
Find the location where you downloaded FSC Share and open the fsc-share.exe file.
Note: You may see a “Windows protected your PC” message. This is a standard warning shown for many apps that haven’t yet built reputation with Microsoft.
Our remote support app is built on RustDesk, a widely used, open-source remote desktop platform trusted by IT professionals worldwide. This version is securely customized for Flight Sim Coach using a licensed Pro version of RustDesk. When launched, you’ll see the Flight Sim Coach logo and name.
To proceed safely:
- Click More info
- Click Run anyway
No installation is required unless you need full system access support (we’ll guide you if needed).
Step 3. Locate your ID (Windows) — You’re Ready!
At the top of the FSC Share program, you’ll see a random number (8-10 digits).
That’s it — you’re prepared! There’s nothing more to do until your session begins.
When you join the Zoom call, simply tell your instructor this code verbally. They’ll use it to request a connection, and you’ll see a prompt asking you to accept.
Tips
- Ensure you have some free space on your hard drive! Otherwise, you may not be able to install FSC Share or other programs needed to facilitate our technical support.
- Ideally, try to use a wired ethernet connection instead of WiFi. Otherwise, we may not be able to view your simulator at a high enough frame rate to provide effective support.
Recordings
- Unless requested before the session, we will record your screen during troubleshooting/setup for several reasons:
- Quality assurance
- Assistance during troubleshooting (allowing us to replay issues)
- If you or we need to refer back to it after a session to understand the work your Technician performed.
- If you would like to receive these recordings, ask your technician.
- Recordings are not guaranteed to be available in the case of connection issues or software problems. We also delete recordings – sometimes immediately and without notice – if sensitive information such as a password or card number ends up captured in one.
Note: You are responsible for not sharing private data (like passwords or credit card info). If you must bring up or type in sensitive data during your session, please stop screen sharing until the data is no longer visible, and avoid saying it out loud – the audio is recorded too. Our technicians expect you to do this, and can help with the process of closing and reopening the connection.
FAQ
Should I run Zoom on my phone? Or on my simulator computer?
- If you think your sim tech may need to see your physical hardware setup OR if you don’t have a microphone already hooked up to your simulator computer, then it would be best to connect on the Zoom call using a mobile device like your phone/iPad.
- Otherwise, it’s fine to join the Zoom call from your sim computer.
Why do I need to use both Zoom and FSC Share?
FSC Share is better-suited for remote support than Zoom because it allows us to see all screens that are connected to your computer, easily conduct file transfers, etc.
However, it does not permit voice communications or webcam use. That’s why we also use Zoom—so you can communicate with your sim tech and show them your simulator using a webcam (if needed).
Is this safe? Where does my data go?
Yes, it’s safe. When you use our remote support app:
- Your connection is fully encrypted, like a private tunnel.
- Only you and your support coach can see or control anything.
- Even though the app uses Flight Sim Coach’s server to connect at first, we can’t see or record anything you do.
Whenever possible, your screen and control info go directly from your computer to the coach’s — not through any middleman. And if it does pass through our server, it’s still locked and unreadable to anyone else.
Can someone access my computer without asking me?
Nope. You’re always in control:
- You have to open the app yourself.
- You have to share your access code.
- You’ll see a prompt asking if you want to allow control.
Nothing happens unless you say yes.
Why can’t I use regular RustDesk from the website?
Regular RustDesk from rustdesk.com uses their public servers. FSC Share uses our private server. They are not compatible — both you and your instructor must use FSC Share.
Who is “Zhou Huabing” shown in the security prompt?
Zhou Huabing is the founder and CTO of RustDesk, the open-source software FSC Share is built on. His name appears in the Windows security prompt and on the Mac signing certificate. Seeing it confirms the software is legitimately signed by the RustDesk team.
